AI Assist overview and Data practices

Invicti Enterprise On-Demand now includes the AI Assist Bot — your built-in support assistant designed to help you get the most out of the platform. Whether you have questions about configuring scans, interpreting results, or navigating features, the AI Assist Bot is available to provide instant answers directly within the product interface.

The AI Assist bot is automatically added to your Invicti Enterprise On-Demand environment.

This document explains how the AI Assist bot works and how it handles and protects your data.

Ask a question

1. In Invicti Enterprise On-Demand, the AI Assist bot is located in the bottom right-hand corner.

2. Click Get Help. This opens the conversation panel where you can interact with the bot.
3. Enter your question in the “Ask a question” field and press Enter or click the send icon.

4. The AI Assist bot will process your question and provide a relevant response in just a few moments.
5. Optionally, use the thumbs up/down icons to rate the helpfulness of the answer, or copy the text using the copy icon if you would like to save or share it.
6. Below the bot's response, you will see a list of follow-up questions. These are generated based on similar past interactions and the context of your current query. Click See more to reveal additional suggestions.

7. If you have another question, simply type it into the field at the bottom of the panel and continue the conversation.
8. Click the X in the bottom corner of the chat panel to close the AI Assist bot.

Source of answers

The AI Assist bot provides responses based solely on the trusted documentation we feed into it. This includes the Invicti Knowledge Base, Support Documentation, and other internal reference materials maintained by the Invicti team. The bot does not have access to your scan data, configuration details, license information, or any external or customer-specific systems. Its responses are entirely based on this curated documentation to ensure accurate and secure guidance.

What data the AI Assist bot stores

Our AI Assist bot stores limited data to help improve service accuracy and provide auditability. This includes:

• Chat logs and past conversations: The content of your interactions (questions and answers) is logged.
• Email: The email of the person logged into Invicti Enterprise is visible and stored.
• Timestamp and session data: Basic metadata such as time of interaction and session identifiers.
• Feedback: If you rate or give feedback on the AI Assist bot’s response, that input is stored to help refine its accuracy.
• Sensitive information handling: If a customer voluntarily shares sensitive data (e.g., passwords, tokens), it is automatically truncated and never stored in full.
• Cloud data: No scan or vulnerability information from the cloud system is shared with Maven.

All data is stored in accordance with enterprise-grade security and privacy controls.

Use of personal data

The AI Assist bot is designed with privacy in mind and adheres to strict data protection practices:

• Minimal personal data: Our AI Assist bot does not require or process sensitive personal data to function. However, if personal data (e.g., token, password) is voluntarily shared during a conversation, it will be logged in its truncated form.
• Data visibility: Personal information is not used to train public models. Logged data is only accessible to authorized personnel within Maven and Invicti Ltd.
• No cross-tenant data sharing: Data shared with the AI Assist bot is isolated and never shared across customers or tenants.

Data Retention and deletion

AI Assist bot adheres to strict data retention policies, ensuring that users’ personal data is stored only for as long as necessary to fulfill the purposes for which it was collected and/or any legal, regulatory or contractual requirements. Upon request, or when the data is no longer required, we will promptly delete it from our systems.

Data security and compliance

The AI Assist bot is hosted in a secure cloud infrastructure and complies with industry standards, including:

• SOC 2 Type II
• ISO 27001
• GDPR
• HIPAA
• CCPA
  

Disable the AI Assist bot

To disable the AI Assist bot in Invicti Enterprise On-Demand, contact our support team. We will take care of disabling it for you.