World Class Support Always,
Additional Guidance When You Need It

Customer satisfaction is a top priority at Invicti, which is why all of our subscriptions include world-class standard support with rapid response times, service excellence, and convenient access.

We also offer a Premium Support plan for customers who want tighter response time SLAs and additional escalation paths or a Premium Support + Guided Success plan for customers who need strategic guidance to help them quickly achieve their objectives.

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Standard Support

Expert-level support to assist with questions about product functionality and general issues.

Premium Support

Industry-leading response times on all submitted tickets and further escalation of high severity tickets.

Premium Support + Guided Success

A named application security manager to provide guidance, best practice recommendations, and expert-level strategy plus industry-leading response times on all submitted tickets and further escalation of high severity tickets.

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Standard Support Premium Support Premium Support + Guided Success
Support hours (local timezone) 24x5 24x7 24x7
Product and support documentation
Team training
Quarterly business reviews
Essential dynamic application security testing best practices call
Fundamental product adoption session with basic configuration examples
Priority-Based First Reply Guarantee
Urgent 1 Hr | High 2 Hr | Medium 4 Hr | Low 6 Hr
Advanced dynamic application security testing (DAST) best practices enablement sessions delivered live and recorded for future use
Implementation guidance and advisory, including asset discovery, website grouping, scan optimization, reporting, and analysis by a named application security manager
Guidance and support for the out of box 3rd party tools integrations
Custom documentation collage from the selected topics
Ongoing expert assistance from a named application security manager, including regular technical check in calls

Was Kunden sagen

„Für weitere Websites müssen wir für Sicherheitstests nun nicht mehr auf externe Anbieter zurückgreifen. Wir können Invicti starten, die Tests so oft durchführen, wie wir möchten, die Scan-Ergebnisse einsehen und die Behebung nach Belieben vornehmen. Infolgedessen sank das Budget, das wir jährlich für Penetrationstests ausgegeben haben, fast sofort um etwa 60 % und ging im Folgejahr sogar noch weiter auf etwa 20 % unserer ursprünglichen Ausgaben zurück.“

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- Brian Brackenborough | Chief Information Security Officer

„Invicti hat Web-Schwachstellen erkannt, die andere Lösungen übersehen haben. Es ist einfach zu bedienen und einzurichten...“

- Henk-Jan Angerman | Gründer, SECWATCH

„Ich hatte die Gelegenheit, Expertenberichte mit denen von Invicti zu vergleichen. Invicti war besser und hat mehr Sicherheitslücken gefunden.“

- Andy Gambles | Senior Analyst, OECD

„Invicti ist der beste Web Application Security Scanner im Hinblick auf das Preis-Leistungs-Verhältnis. Es ist eine sehr stabile Software, schneller als das Tool, das wir zuvor verwendet haben, und weitgehend frei von False Positives – genau das, wonach wir gesucht haben.“

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- Harald Nandke | Principal Consultant, Unify (jetzt Mitel)
Tagline

More About Premium Support + Guided Success

Many organizations recognize the importance of a robust defensive web application security program but don’t have the strategic resources to get there. As web security demands grow more intense and security personnel are harder to find, IT leaders need more than great vulnerability assessment tools; they need reliable strategic guidance for any situation. When you use Invicti with Premium Support + Guided Success, your named application security manager becomes a trusted advisor working by your side to help ensure you achieve your web security goals over the long term and to help ensure you realize the full potential of your investment.

Premium Support + Guided Success is designed to provide:

Efficient Integrations

Your named application security manager will help you with your strategy for integrating Invicti with other tools in your CI/CD cycle to ensure you experience the full functionality of the tool.

Maximum Impact

Your named application security manager will help you develop and deploy a strategy using proven best practices to ensure your organization experiences the full functionality of the tool.

Productivity

Working as an extension of your team, your application security manager will bring strategy and experience to reach maximum ROI on your Invicti investment.